Associate Help Desk Specialist

Associate Help Desk Specialist  

January 22, 2020

C5T Corporation is a Woman-Owned, Certified Service-Disabled, Veteran-Owned Small Business headquartered at Scott AFB, Illinois. Founded in 2005 by three veterans, we value practical, innovation-minded people with a passion for successful mission accomplishment. We bridge the gap between operational and technical domains

Our core values are: Integrity...Excellence...Patriotism

The Associate Help Desk Specialist provides second-tier support to end-users for PC, server, mainframe applications, and hardware. The selected candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Responsibilities include, but are not limited to:

• Providing lifecycle incident ticket management to include: Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems, and USTRANSCOM supported C4 systems.
• These systems include but are not limited to e-mail services, telephone services (VoIP/VoSIP), Distribute.mil, Task Management Tool (TMT), Electronic Information Management (EIM), SharePoint, TRANSCOM Regulating and Command & Control Evacuation System (TRAC2ES), TransViz, JFAST, AMHS and GCCS-J, and Integrated Data Environment Global Transportation Network Convergence (IGC) Collect and enter service desk information (e.g., event, incident, request fulfillment) into the USTRANSCOM designated service management systems Provide C4, and business system account management and access management to include creation of accounts, issuance of passwords and resetting locked user accounts within one (1) business day after receipt of request.
• Provide access control to systems IAW published security policy. Interface with the DECC Operations Support Team (OST), provider Service Desks, Air Force Enterprise Service Desk, IT Operations Management, and other organizations as required to coordinate resolution of issues reported to the USTRANSCOM Service Desk. Recommend systems modifications to reduce user problems

Qualifications:

• 3 years of related experience and IAT Level II certification.
• The minimum of an interim Secret level DoD Security Clearance is required.

To show our commitment to our employees and their families we offer:

• A competitive salary
• Medical, Dental, Vision, and Life Insurance and Disability Plans
• 15 personal days (PTO) annually
• 10 paid holidays
• 401(k) with an exceptional company match
• Flexible spending account
• Health club reimbursement through our Wellness Program.  We are committed to providing equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, status as a protected veteran, or any other similarly protected status in accordance with applicable federal, state and local laws.

EOE Minorities/Women/Disabilities/Veterans 

Current Openings for Associate Help Desk Specialist Jobs at C5T Corporation