Help Desk Manager

Help Desk Manager

July 26, 2021

C5T Corporation is a Woman-Owned, Certified Service-Disabled, Veteran-Owned Small Business headquartered at Scott AFB, Illinois. Founded in 2005 by three veterans, we value practical, innovation-minded people with a passion for successful mission accomplishment. We bridge the gap between operational and technical domains.

Our core values: Integrity... Excellence... Patriotism

We have a future opening for a Help Desk Manager. The selected candidate will manage all aspects of the help desk including (people and processes) directing completion of complex information technology tasks within estimated timeframe and budget constraints.

Responsibilities include, but are not limited to:

• Schedules and assigns duties to subordinates and subcontractors and ensures assignments are completed as directed.
• Enforces work standards and reviews/resolves work discrepancies to ensure compliance with contract requirements.
• Interfaces with the Contractor's Program Manager as well as ordering activity management personnel including, but not limited to, the Contracting Officer and the Contracting Officer's Technical Representative.
• Reports in writing and orally to contractor management and ordering activity representative.
• Develops and implements quality assurance problem reporting processes and systems.
• Analyzes deficiencies in service or performance and recommends product or service improvements to address problems.
• Designs and implements defect reduction programs.
• Assumes responsibilities of PM in their absence.

Qualifications:

• Education: Bachelor's degree in a similar discipline is required.
• Minimum of six (6) years of related experience is required.
• Help Desk Institute Support Center Manager (HDI-SCM) or Help Desk Manager (HDI-HDM) certified.
• Demonstrated successful experience managing IT teams.
• Must be able to effectively and tactfully communicate with customers and staff to convey and fulfill all duties and responsibilities listed in the contract.
• All C5T team members must have strong interpersonal skills to interact with our customers and team members. Strong communication, leadership, and presentation skills, along with analytical and problem-solving capabilities, are a must.

Requirements:

• Security Clearance level required: To be determined a clearance level of "Secret" may be required. If so, individual will be subject to a government security investigation and must meet eligibility requirements for classification access. More details are available at website: Security Clearances United States Department of State
• US Citizenship/Work Eligibility: This position requires a candidate who is either a current US Citizen or has appropriate paperwork to show eligibility for full-time work in the US.

Benefits: To show our commitment to our employees and their families, C5T offers:

• Competitive salary
• Medical, Dental, Vision, and Life Insurance, plus a Disability Plans
• 15 personal days (PTO) annually
• Ten paid holidays
• 401(k) with exceptional company match and immediate vesting
• Flexible spending account
• Health club reimbursement through our Wellness Program

C5T is committed to providing equal employment opportunities (EEO) to all employment applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, status as a protected veteran, or any other similarly protected status in accordance with applicable federal, state, and local laws.

EOE Minorities/Women/Disabilities/Veterans

Current Openings for Help Desk Manager Jobs at C5T Corporation