Help Desk Specialist Career Opportunity

Help Desk Specialist Career Opportunity 

November 12, 2019

C5T Corporation is a Woman-Owned, Certified Service-Disabled, Veteran-Owned Small Business headquartered at Scott AFB, Illinois. Founded in 2005 by three veterans, we value practical, innovation-minded people with a passion for successful mission accomplishment. We bridge the gap between operational and technical domains.

Our core values are: Integrity...Excellence...Patriotism

 The Help Desk Specialist provides second-tier support to end-users for PC, server, mainframe applications, and hardware. The selected candidate may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Responsibilities include, but are not limited to: 

Providing lifecycle incident ticket management to include:

• Answering calls, executing request fulfillment actions, providing functional user support, training issues, initial diagnostics/troubleshooting, account management and password services, diagnosing and resolving issues on unclassified and classified office information systems, and USTRANSCOM supported C4 systems
• These systems include but are not limited to e-mail services, telephone services (VoIP/VoSIP), Distribute.mil, Task Management Tool (TMT), Electronic Information Management (EIM), SharePoint, TRANSCOM Regulating and Command & Control Evacuation System (TRAC2ES), TransViz, JFAST, AMHS and GCCS-J, and Integrated Data Environment Global Transportation Network Convergence (IGC) Collect and enter service desk information (e.g., event, incident, request fulfillment) into the USTRANSCOM designated service management systems Provide C4, and business system account management and access management to include creation of accounts, issuance of passwords and resetting locked user accounts within one (1) business day after receipt of request Provide access control to systems IAW published security policy.
• Interface with the DECC Operations Support Team (OST), provider Service Desks, Air Force Enterprise Service Desk, IT Operations Management, and other organizations as required to coordinate resolution of issues reported to the USTRANSCOM Service Desk.
• Recommend systems modifications to reduce user problems

 Qualifications:

• The ability to support the Service Desk 24/7 schedule
• The ability to support afterhours and weekend service-desk support
• The Associate Help Desk Specialist will be expected to maintain currency and highest level of technical skill in field of expertise
• 3 years of related experience and IAT Level II certification.
• Minimum of an interim Secret level DoD Security Clearance is required

 Benefits:

To show our commitment to our employees and their families we offer:

• A competitive salary
• Benefits in Kind
• Supplemental Health, Dental, Life and Disability Plans
• 15 personal days (PTO) annually
• 10 paid holidays
• 401(k) with an exceptional company match
• Flexible spending account
• Health club reimbursement through our Wellness Program

We are committed to providing equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, status as a protected veteran, or any other similarly protected status in accordance with applicable federal, state and local laws.

EOE Minorities/Women/Disabilities/Veterans

Current Openings for Help Desk Specialist Career Opportunity Jobs at C5T Corporation