Senior Network Support Technician

Senior Network Support Technician  

December 10, 2019

C5T Corporation is a Woman-Owned, Certified Service-Disabled, Veteran-Owned Small Business headquartered at Scott AFB, Illinois. Founded in 2005 by three veterans, we value practical, innovation-minded people with a passion for successful mission accomplishment. We bridge the gap between operational and technical domains.

Our core values are: Integrity...Excellence...Patriotism

The Network Support Technician monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques. The selected candidate may interface with contractor support service groups to ensure proper escalation during outages or period of degraded system performance. The Network Support Technician will also assist with installation of terminals and associated hardware and provide network server support. This role requires strong knowledge of PC/Network communications hardware/software, in a multi-protocol environment, and network management software.

Responsibilities include, but are not limited to:

• Assist with installation of terminals and associated hardware.
• Provide network server support.
• Requires strong knowledge of PC/Network communications hardware/software, in a multi-protocol environment, and network management software.
• Install, operate, maintain, monitor, manage, and troubleshoot USTRANSCOM's classified and unclassified networks (e.g., routers, switches, cabling, etc).
• Support all networking backbone (physical, data, network, transport, and session layers of the OSI model) issues between internal Scott AFB networks, including USTRANSCOM, Air Force, SDDC, and external networks as required.
• Establish and implement network policies, procedures and standards and ensures their conformance with information systems and company's objectives.
• Train users on network operation.
• Make changes in accordance with change and configuration management processes, within the prescribed process timelines.
• Maintain networks in accordance with applicable Defense Information System Agency (DISA) Security Technical Implementation Guides (STIGs), DoD/USTRANSCOM guidance, and commercial best security and engineering practices.
• Install and maintain the network transport medium (i.e., fiber, wireless, copper) to include user access drops at their desks.
• Operate, proactively monitor, and maintain network connectivity within and between USTRANSCOM buildings, other Scott AFB buildings (as designated by the Government), Senior Officer Quarters, and network extensions to off-site locations (currently there are ten [10]) as assigned.
• Perform cryptographic circuit maintenance as required.
• Minimize disruption of day-to-day operations for planned upgrades IAW the USTRANSCOM ASI process.
• Maintain an annualized availability rating of 99.75% (metrics collected and reported monthly in MSR), not to include scheduled maintenance windows.
• Operate, maintain, and manage both secure and non-secure wireless communication infrastructure equipment and service within USTRANSCOM buildings - Examples of equipment and services include, but are not limited to, access points, wireless LAN controllers, security devices and applications, mobile device managers, and other related equipment and software used in providing wireless services.
• Provide support for Domain Name Server (DNS) and Simple Mail Transfer Protocol (SMTP) capability for classified and unclassified networks to support USTRANSCOM
• Maintain inbound and outbound SMTP Gateway servers to support email traffic to and from the unclassified TRANSCOM.MIL/USTRANSCOM.MIL and classified TRANSCOM.SMIL.MIL / USTRANSCOM.SMIL.MIL domains.
• Configure and manage Internet Protocol (IP) address space and VLANs, issue IP addresses for new equipment/workstations and troubleshoot IP address issues with outside agencies.
• Configure and maintain USTRANSCOM Commander's Travel Kits that provide both classified and unclassified network capability over broadband, Integrated Services Digital Network (ISDN), and internet connections while on the road.
• Review and provide technical solutions and costing (TS&C) for network centric service requests within three (3) business days of the request.
• Implement approved network centric service requests within ten (10) business days of approval, provided the necessary hardware is available.
• Respond to service desk incident and request fulfillment actions.
• Provide support on an on-call basis after duty hours with a two (2) hour response time to begin work.

Qualifications:

• This position requires a bachelor's degree with 3 years of experience or a total of 7 years of related experience.
• An IAT Level II certification is required.
• Secret level DoD Security Clearance is required.

EOE Minorities/Women/Disabilities/Veterans

Current Openings for Senior Network Support Technician Jobs at C5T Corporation